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Mobile app not taking my password

Oct 10, 2014
John Ward wrote
Trying to log into mobile app, but not having any success. Using same login info as my online account (which works fine.) ?
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7 Answers
Oct 10, 2014
Taras agent wrote
Hi. Our dev team is going to look into it and I will get back to you. I apologize for the troubles.
Oct 10, 2014
John Ward wrote
Thanks.

One other issue. I'm using a iPad (4th gen) to view the iPhone app. When the keyboard slides up for data entry, it slides some of the data fields up and out of visual range. Can't slide them back down, either. And there's no way to close the keyboard to visually access the fields.
Oct 10, 2014
Taras agent wrote
Is that on the login screen or somewhere else? Try to click area out of text boxes, that should hide the keyboard back. Please let me know if it worked. We'll consider adding hide keyboard button.
Oct 10, 2014
John Ward wrote
Clicking outside the text boxes does hide the keyboard. On the login screen, clicking back in on the Company box slides it off screen. So I have to use the keyboard's delete key to erase anything entered, tap outside the text box to make sure it was all erased, tap on the text box to enter (which slides it up out of visual range), enter the info blindly, then tap outside the box to see if the info was correctly entered. The User and Password boxes stay within visual range.
Oct 16, 2014
Taras agent wrote
Hello,

The iphone login issue has been resolved. Please try it. I apologize for the inconvenience.

Taras
Oct 16, 2014
John Ward wrote
Thanks. Seems to be working fine now. I appreciate the help/support.
John W.
Oct 16, 2014
John Ward wrote
Found another potential issue. I added a project via desktop. Tried to sync the app (running on iPad under 8.0.2) app. "Synchronization Failed" message. Restarted the iPad and relaunched the app. Same error. At this point, I'm bowing out; too many baseline errors/issues for me to trust at this point.